Terms of Service

1. Introduction and Acceptance

These Terms of Service govern your use of this website and the services provided by Syhan Group Co., Limited. By accessing this website, by submitting an enquiry through it, or by engaging us to carry out work, you agree to be bound by these terms. If you do not agree with any part of them, you should not use the website and you should not engage our services.

Syhan Group Co., Limited is a computer integrated systems design company registered at Rm FTY-A(98) 1/F Union Hing Yip Fty Bldg, 20 Hing Yip St, Kwun Tong, Hong Kong (HK). In these terms, we, us and our refer to Syhan Group Co., Limited, and you refers to the person or organisation accessing the website or entering a contract with us.

These terms apply alongside any written proposal, quotation, purchase order or signed contract that we agree with a client. Where a signed contract contains terms that differ from these, the signed contract takes priority for that engagement, and these terms fill the gaps.

2. Definitions

In these terms, the following words carry the meanings set out below. Client means a person or organisation that engages us to provide services. Services means the integrated systems design, consultancy, control panel assembly, data cabling and containment, monitoring and telemetry, maintenance and technical drawing work that we provide. Deliverables means the panels, documents, drawings, test sheets, records and reports that we create or supply under a contract.

Site means the premises at which the services are carried out. Proposal means a written offer by us describing scope, price, programme and any conditions. Purchase order means a document by which a client confirms an engagement. Business day means a day other than a Saturday, Sunday or public holiday in Hong Kong.

3. Eligibility and Authority

This website may be used by anyone who is able to form a binding contract. By submitting an enquiry or entering a contract, you confirm that you are at least the age of majority in your jurisdiction and that you have the authority to act for the organisation on whose behalf you are dealing.

Where you act for a company, partnership or public body, you confirm that you have been duly authorised to bind that organisation to these terms. If it turns out that you lacked that authority, you agree that you will be personally responsible for the obligations you have undertaken.

4. Our Services

We provide computer integrated systems design and related technical services. Our work falls into six packages: Systems Integration Consultancy, Control Panel Assembly, Data Cabling and Containment, Monitoring and Telemetry Builds, Maintenance Contracting and Technical Drawing Packages. A client may engage one package or several, and each package carries its own defined deliverables.

We may improve, restructure or discontinue a service over time. Any change to a service that a client has already engaged is handled under the change control section of these terms, so that the client knows the effect on price, programme and deliverables before the change proceeds.

5. Quotations and Proposals

A quotation or proposal is valid for the period stated in it, and where no period is stated it remains open for a reasonable time before it lapses. A quotation is based on the information available to us at the time it is issued, including any survey, drawing or description supplied by the client.

If the information on which a quotation rests proves to be inaccurate, incomplete or materially different from the site conditions, we may revise the scope or the price. We will explain the reason for any revision in writing and will not proceed with the affected work until the client has approved the revision.

6. Formation of Contract

A contract is formed when the client accepts a written proposal, or when the client issues a purchase order that we accept in writing, or when we begin work at the written request of the client. The contract consists of the accepted proposal, these terms and any signed agreement between the parties.

If a client document, such as a purchase order, contains conflicting terms, those terms are not part of the contract unless we expressly accept them in writing. Any statement on a client document that it overrides these terms is not binding on us unless we agree to it in writing.

7. Client Responsibilities

The client is responsible for providing accurate and complete information about the site, the systems in place and the outcomes required. The client must also provide timely access to the site, to drawings and records, and to any person whose cooperation is needed for the work.

A client who supplies equipment, software, credentials or data for us to integrate is responsible for the lawful basis on which it supplies them and for their accuracy. The client must not ask us to carry out work that would breach an obligation owed to another party or that would involve the unlawful use of personal data.

Where the client must obtain a consent, permit or approval from a landlord, authority or third party, the client will obtain it promptly and provide evidence of it to us on request.

8. Site Access and Working Conditions

The client will ensure that our team has safe and lawful access to the parts of the site needed for the work. The client will make us aware of any known hazard, restriction or special rule that applies, and will provide a competent point of contact for the duration of the work.

Where work must be carried out during limited windows, outside normal hours or under isolation, the client will arrange and pay for any charges connected to those conditions unless the proposal states otherwise. If access is denied or a hazard is discovered that prevents safe work, we may suspend the affected activity and treat the resulting delay under the delays section of these terms.

9. Fees, Invoicing and Payment

Fees are set out in the accepted proposal. Unless the proposal states otherwise, invoices are issued on the milestones described in it, and payment is due within the period stated on the invoice. Where no period is stated, payment is due within thirty days of the invoice date.

Fees are exclusive of any tax, duty or levy that applies, which is added where required by law. Costs that we incur on the client behalf, such as travel, freight or third party certifications, are charged at cost and are shown on the invoice.

Late payment may attract interest at the rate set out in the proposal, or where no rate is set, at a reasonable commercial rate. We may suspend work and withhold deliverables while an undisputed invoice remains unpaid, and we may charge reasonable costs of recovery where payment must be pursued.

10. Variations and Change Control

Work proceeds on the basis of the agreed scope. If either party wishes to change the scope, they will raise it in writing. We will describe the effect of the change on price, programme and deliverables, and the change proceeds only once the client has approved that description in writing.

Where a change is required by a site condition, a new safety rule or a decision of an authority, we may carry out the necessary work after notifying the client, so that the project is not delayed or made unsafe. Any resulting adjustment to price or programme is recorded under the same written process.

11. Delays and Timeframes

Any programme we give is an estimate prepared in good faith. Dates may move because of events outside our reasonable control, including late access, missing information, delayed deliveries, bad weather, industrial action or the acts of a third party.

Where a delay is caused by the client or by a party for whom the client is responsible, we may recover the reasonable additional cost of the delay and may adjust the programme. Where a delay is caused by us, we will take reasonable steps to reduce its effect and we will keep the client informed of the revised dates.

12. Intellectual Property

All intellectual property in this website, including its text, structure and visual design, belongs to Syhan Group Co., Limited or is used with permission. You may read and print pages for your own reference, but you may not copy, republish or adapt the content for commercial use without our written consent.

For project work, the client receives the right to use the deliverables for the purpose of the associated project once the relevant fees have been paid. Ownership of the underlying designs, methods, drawing standards, templates and know-how that we bring to a project remains with us. Third party software, libraries and standards used in a project remain the property of their respective owners and are subject to their own licence terms.

13. Confidentiality

Each party will keep confidential the information of the other that is not public, and will use it only for the purpose of the engagement. This includes drawings, specifications, pricing, credentials and any personal data that passes between the parties.

A party may disclose confidential information where the law requires it, where a court or authority orders it, or to its professional advisers under a duty of confidence. These obligations continue after the engagement ends. On request, each party will return or securely destroy confidential materials once they are no longer needed, subject to any retention duty imposed by law.

14. Warranties and Defects

We will carry out the services with reasonable skill and care and in line with the agreed scope and any applicable standard named in the proposal. Where a defect in our work appears within the warranty period stated in the proposal, and the defect is caused by our workmanship, we will remedy it at our cost.

The warranty does not cover damage caused by misuse, unauthorised modification, neglect, normal wear, an event of force majeure, or a failure of equipment supplied by the client or a third party. To make a claim, the client should notify us promptly with enough detail for us to assess the defect.

15. Limitation of Liability

Nothing in these terms excludes liability that cannot be excluded by law. Subject to that, our total liability arising from an engagement is limited to the fees paid for the work giving rise to the claim, and we are not liable for indirect or consequential loss, loss of profit, loss of revenue, loss of data or loss of business opportunity.

We are not liable for loss caused by information supplied by the client that was inaccurate, by equipment or software supplied by the client or a third party, or by the act or omission of another contractor on the same site. Any claim should be brought within the period allowed by applicable law.

16. Indemnity

The client will indemnify us against claims, losses and reasonable costs that arise from third party materials or data the client supplied to a project, from a breach of these terms by the client, or from the client failure to obtain a consent or permit needed for the work.

We will indemnify the client against claims that our own work infringes the intellectual property rights of a third party, provided that the client tells us promptly about the claim, gives us control of the defence and does not settle the matter without our agreement.

17. Termination and Suspension

Either party may terminate an engagement by giving written notice where the other commits a material breach and does not remedy it within a reasonable period after notice, or where the other becomes insolvent or ceases to trade. On termination, the client pays for work properly carried out up to the termination date and for commitments we reasonably entered to deliver the work.

We may suspend work where payment is overdue, where an unsafe condition exists, or where continuing would require us to breach a legal duty. We will tell the client why work is suspended and what must change before it can resume.

18. Acceptable Use of the Website

You agree to use this website lawfully and not to attempt to gain unauthorised access to it, to interfere with its operation, to introduce malicious code, or to extract data by automated means in a way that burdens the service. You must not misrepresent your identity or your authority when contacting us.

We may restrict or block access to the website where we reasonably believe it is being misused, and we may investigate suspected misuse and cooperate with the authorities where appropriate.

19. Third Party Materials and Links

This website may include links to third party sites, standards or resources. Those links are provided for convenience. We do not control the content and we are not responsible for its accuracy, security or availability. A link does not imply endorsement of the linked organisation.

Where a project uses third party software, hardware or a cloud platform, those components are governed by the terms of the relevant supplier, and the client is responsible for complying with those terms in its own use of the system.

20. Force Majeure

Neither party is liable for a failure or delay caused by an event beyond its reasonable control, including natural disaster, severe weather, epidemic, war, civil disturbance, failure of public infrastructure, or a lawful act of government. The affected party will notify the other promptly and will take reasonable steps to reduce the effect.

If a force majeure event continues for a prolonged period, either party may terminate the affected part of the engagement, and the client will pay for work properly carried out up to that point.

21. Governing Law and Disputes

These terms and any contract formed under them are governed by the laws of Hong Kong. The parties submit to the exclusive jurisdiction of the courts of Hong Kong, subject to any right to enforce a judgment elsewhere.

Before starting formal proceedings, the parties will attempt to resolve a dispute through good faith discussion at a senior level. If a dispute cannot be resolved that way, either party may proceed as the law allows. This clause does not prevent a party from seeking an urgent interim remedy where that is necessary.

22. Changes to These Terms

We may update these terms from time to time. The version published on this page is the current version and replaces any earlier one. A change does not alter the terms of an engagement that was already agreed, unless the change is required by law or the parties agree to it in writing.

Where a change is material, we will take reasonable steps to bring it to the attention of clients with active engagements, so that they are not taken by surprise.

23. Contact Details

Questions about these Terms of Service, about a quotation or about an engagement may be directed to Syhan Group Co., Limited using the details below.

Syhan Group Co., Limited
Rm FTY-A(98) 1/F Union Hing Yip Fty Bldg
20 Hing Yip St
Kwun Tong
Hong Kong (HK)

Email planning@syhangroup.hair
Phone +16188502627